Choose the path that matches your issue, then contact us with your account email or order ID so we can find your account quickly.
Use [email protected] for sign-in issues, payment questions, renewal changes, refund questions, or account recovery help.
Include your account email, order ID if available, payment provider, and a short description of the issue.
Use this path for upload problems, share links, file-access issues or account settings questions.
This is the right path when the issue is with your EduQuill files or links.
Account-access questions can cover sign-in, membership status, daily allowances and unusual-access review.
Expected first response for normal support requests: within 1 business day.
Use the details below for billing, refunds, account, and compliance questions. We aim to send a first reply within 1 business day.
Refund and Cancellation Policy · Privacy Policy · Terms of Service · Digital delivery
Anytime, under Account › Orders: tick the box and choose Turn off auto-renewal. It takes effect straight away; you keep the time you paid for and nothing more is charged.
Duplicate charges, payments that did not activate your membership and other billing errors are refunded. For everything else, see the Refund and Cancellation Policy.
Open Files & Uploads, choose a folder if needed, then upload directly into that workspace location. Larger uploads continue in resumable mode.
Create a share link from the files page, choose an expiry window, and revoke it later if needed. Private files stay private until you create a link.
Monthly, yearly and lifetime memberships: full-speed downloads, resumable transfers, higher daily allowances and more storage; yearly and lifetime also save files to your own cloud drive. See Pricing.
Each plan includes a daily number of new files at full speed (see Pricing); after that you can start as many more at limited speed, one file at a time. Allowances reset daily at 00:00 UTC. This keeps the service stable for everyone.
Free visitors may face daily attempt or per-file free slots, free downloads use a rate-limited channel, and they cover files up to 2 GB; larger files need a membership. EduQuill members get a separate full-speed channel, higher daily allowances, and more storage with share links. A 3DCG Hub account is separate from an EduQuill membership.
Email [email protected] with your account email or order ID for faster support.